Return & Refund Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes or limits those rights.

Time limit

All returns must be made within 30 days of the delivery date. Used parts, virtual products and specified items are excepted from return.

What we accept

We accept returns for most of our products for any reason, but some conditions apply.

• Return for exchange or refund is accepted for items that do not match the description and pictures on the website listing, or that have factory defects.
• Returns for reasons such as change of mind, no longer needed, unwanted gift, incorrect selection or vehicle sold are accepted with the conditions below.

How to return an item

Contact us as soon as possible with your return reason and invoice number: 02 9481 8800 or sales@directautoparts.com.au.

Return address: Direct Auto Parts, Unit 5/12 Pioneer Ave, Thornleigh NSW 2120.

• The returned item must be in its original condition. Items damaged by unqualified or unprofessional installation, or that have been painted, altered, tampered with, modified or not used for their purpose, will not be accepted for exchange or refund.
• Items returned as not matching the description or picture, and all change-of-mind type returns, must be unused, with no attempt to install them.
• All returned items must be in their original packaging, without writing, printing or extra labels on the box.
• A copy of the invoice must be included. We do not process refunds for items that arrive without an invoice or other clear sale identification.

Exchange or refund is processed once the item has been received and inspected.

Return postage

We pay return postage for items that do not fit their purpose, have factory defects or do not match the description or pictures on the web listing, and for warranty items where applicable. All other return postage is paid by the buyer.

Ordered items should be tested for functionality within 30 days and returned within that time if faulty. Factory defect warranty does not cover items purchased for stock.

Fees for incorrect selection and change of mind

Incorrectly selected items, change of mind, no longer needed, unwanted gift and similar returns incur a warehouse processing and packing fee of 20% of the sale price, and the initial postage charge is deducted from the refund.

Late returns

Returns after 30 days (except warranty) are issued as store credit only, at a reduced amount:

• 1 to 3 months: 70% of the purchase amount
• 3 to 6 months: 50% of the purchase amount
• 6 to 12 months: 20% of the purchase amount
• Over 12 months: returns not accepted